Data privacy at HOYER

We are delighted at your interest and your visit to our website. Protection of your personal data is especially important to us in every phase of the collaboration. We would therefore like to explain to you what information we collect and how this information is used.

HOYER Privacy Protection Policy​

​Effective Date: December 05, 2025​

HOYER Logistics (Shanghai) Co.,Ltd ("we" or "us") is pleased that you are interested in and have visited our website. We fully respect your privacy and place great importance on the protection of your personal information at every stage of our cooperation. Therefore, we would like to explain to you how we protect and use your personal information, how you can manage your personal information, and other related matters, to better safeguard your rights and interests.

This Privacy Protection Policy is formulated in accordance with the relevant laws and regulations of the People's Republic of China (for the purposes of this policy, excluding the Hong Kong Special Administrative Region, the Macao Special Administrative Region, and the Taiwan region, hereinafter referred to as "Mainland China") and its scope of application is Mainland China.

​​[Special Note]​​ ​​This Privacy Protection Policy applies to the services we provide to you within Mainland China, including this website. Before using our services, please be sure to read this Privacy Protection Policy carefully and thoroughly. You should focus on reading the terms marked in bold and only start using our services after confirming that you fully understand and agree to them. If you have any questions about this Privacy Protection Policy or related matters, you can contact us through the feedback channels listed in the "How to Contact Us" section of this policy, and we will respond to your inquiries as soon as possible.

Please note that this website may contain links or QR codes that redirect to other websites. We have no control over third-party websites or applications. This policy does not apply to products or services provided by third-party websites or applications. We recommend that you carefully read the third party's privacy policy when accessing and using third-party websites or applications.

​1. Personal information we may collect​

If we collect your personal information, it is primarily to make it easier and more satisfactory for you and other users to use the services we provide, or to fulfill our legal obligations. Our goal is to provide you with secure and beneficial services, and this information helps us achieve this goal.

​1.1 Server Log Data​

We automatically collect information and store it in server log files, which your browser automatically transmits. This data mainly includes:

• Browser type and version
• Operating system used
• Referrer URL
• Date and time of the server request
• IP address

Please note that the above information alone cannot identify a specific individual. If we combine this type of non-personal information with other information to identify a specific individual, or combine it with personal information, then during the period of combined use, this non-personal information will be treated as personal information. Unless we obtain your authorization or unless otherwise stipulated by laws and regulations, we will anonymize or de-identify such personal information. During the period of combined use, this information will be processed and protected as your personal information in accordance with this Privacy Protection Policy.

This data is stored separately from any other data you may transmit to us and is not merged with data from other sources.

​1.2 Contact details and message content​

When you contact us by any means, we will store and process the information you provide to us in order to handle and respond to your inquiry. You consent that we would collect such information including your name, phone number, email address, tax and/or address by which means you reach us, and also include all and any personal information involved in the message content you voluntarily disclose to us.

​1.3 Other functions​

​1.3.1 Cookies, Web Analytics Services, Website Tag Manager, Third-Party Advertising Services​

We do not use cookies or similar services, web analytics services, a website tag manager, or third-party website advertising services.

​1.3.2 HOYER Connect Customer Portal​

For users in Mainland China, we currently do not support your use of the HOYER Connect customer portal.

​2. How we store and protect your personal information​

​2.1 Storage and retention period of personal information​

In accordance with applicable data protection laws, we store the personal information collected within Mainland China in locations within Mainland China. We retain your personal information until you request us to delete it, you withdraw your consent, or the purpose for processing the personal information no longer applies. At that point, we will delete or anonymize your personal information in accordance with the law.

We only retain your personal information for the shortest period necessary for the purposes stated in this policy and for the time limit required by laws, regulations, and regulatory provisions. Please note that based on relevant legal and regulatory provisions, we are required to adopt technical measures to monitor and record network operation status and network security incidents, and retain related network logs for no less than six months as stipulated. Once this data is no longer needed, we will delete it in accordance with the law.

​2.2 Protection of personal information​

We will adopt security protection measures that comply with industry standards, including establishing reasonable institutional norms and security technologies, to prevent your personal information from unauthorized access, use, alteration, and to avoid damage or loss of data.

During our processing of personal information, given the current state of technology and the special nature of network services, it is still possible that your information could be compromised due to computer viruses, Trojan horses, malicious programs, hacker attacks, network vulnerabilities, or abnormal fluctuations. We will make every effort to avoid or recover corresponding losses and will inform you of the relevant situation in accordance with the law.

​3. How we process your personal information​

Without your consent or another permissible legal basis, we will not provide your data to third parties through sharing, transfer, or disclosure. When we do need to provide your personal information to a third party within or outside Mainland China, we will, in accordance with applicable data protection laws, implement protection measures no less than those required by such laws, inform you of the necessary details, implement corresponding compliance procedures as required by law, and seek your separate consent (unless otherwise stipulated by applicable data protection laws).

However, please note that as our business continues to develop, we may undergo mergers, acquisitions, asset transfers, or similar transactions, and your information may be transferred as part of such transactions. We will require the company or organization that receives your personal information to continue to be bound by this policy; otherwise, we will require that company or organization to seek your authorization and consent again.

​4. How you can manage your personal information​

You can contact us at any time to withdraw your consent. However, this will not affect the lawfulness of processing based on consent before its withdrawal.

Under circumstances satisfying statutory conditions, you have the right, in accordance with the law, to the following: the right to know, the right to decide, the right to restrict or refuse our processing of your personal information, the right to access or copy your personal information, the right to request the transfer of your personal information to a designated entity, the right to correct or supplement your personal information, and the right to request the deletion of your personal information. You also have the right to lodge a complaint with a data protection supervisory authority.

​5. Updates to this privacy protection policy​

We may revise this policy from time to time. If such changes would result in a substantial reduction of your rights under this policy, we will notify you before the changes take effect through prominent notices on the webpage, by sending you an email, etc., and obtain your consent. If you do not agree to such changes, you may stop using the services on this website. If you continue to use our products and/or services, it means that you agree to be bound by the revised Privacy Protection Policy.

​6. How to contact us​

If you have any inquiries or questions regarding the content of this Privacy Protection Policy or the protection of your personal information, if you wish to access the content of your personal information that we hold, request correction or updating of the personal information you have provided (except where prohibited by law, such as information related to security or financial matters), discover that we have collected or used personal information in violation of laws, administrative regulations, or our agreement with you, discover that the personal information we have collected or stored is incorrect, wish to delete personal information, close your account, obtain a copy of your personal information, or have any opinions or suggestions, please contact:

Address: Unit 2-3-10 Building 2, 99 Shuanghui Road, Lingang section of China (Shanghai) Pilot Free Trade Zone, Shanghai 201311, China.

Email: dp.china@hoyer-group.com
Phone: +86 21 63301519

Generally, we will process your questions, opinions, or suggestions within fifteen working days after receiving them and verifying your identity. If you are not satisfied with our response, especially if our processing of your personal information has harmed your legitimate rights and interests, you may file a lawsuit with the Shanghai Pudong New Area People's Court.

If you need to learn more about how we protect your personal information and privacy rights (European Standards), you can visit our global website for more information.